BUILD AGENTS THAT HELP

any engineer on any team handle any issue anywhere

Learn How
Learn Why

Getting more headcount? Nope.  
Writing more runbooks? Yuck.  
Building more dashboards? Groan.

In Pre-Production
In Production

Developer Self-Service

Unblock developers waiting for help triaging CI/CD issues,  finding platform automation, getting information to re-create issues in production

Book a Demo

Faster MTTR with
fewer escalations

Replace runbooks with AI agents that empower on-call first responders to do more without escalating -- alert triage, root cause analysis, deep investigations, standard operating procedures, remediation.

Try It In Our Env Today

Agents come with expertise out of the box

Our installer configures thousands of tools for your agents out of the box, all of which are reviewed by our industry experts. Think infrastructure diagnostics, OSS troubleshooting, application observability...

See The Entire List

"I escalated it"
vs
"I solved it"

If you are interested in an analyis of your incidents and tickets to see how many of them could have been solved by a single engineer equipped with AI and automation...

Book An Analysis Call

Replace runbook rot with foreground agents

With AI coding, building tools for your agents is even faster than writing documentation and 100x faster than runbook automation.
RunWhen foreground agents get the right automation to the right person at the right time so they don't escalate.

Agents are aware of your environment. This is like asking a senior SRE "given what you seeing, what automation should I run RIGHT NOW?" before escalating for help.

Building production-grade, agent-ready automation with the RunWhen MCP server is faster than writing documentation.

Control observability budgets with background agents

With AI coding, building diagnostics is faster than building dashboards, particularly for hard-to-reach situations that end up racking up expensive observability bills.

Background agents run diagnostics 24x7, and start a detailed investigation when anything goes wrong.

30 new
agent tools
in 30 days

Our forward-deployed engineers work with your team to build "30 new tools in 30 days" integrating deeper with your apps, data and toolchain.
‍
If you choose not to move forward with the RunWhen platform, your team can keep the code that was written and use it as stand-alone automation.

Getting started with

blue dot grid

FOREGROUND AGENTS

Ask questions for root cause analysis, configuration, cost, remediation and other topics.

The platform will suggest the tools to run or pull insights from the database of prior tool runs.

BACKGROUND AGENTS

Agents are constantly running tools in the background, identifying issues that need attention.

Ask about what happened yesterday, or connect issues to notifications, remediations, etc.

30 NEW TOOLS IN 30 DAYS

Our FDEs or our partners will work with your team to build new tools to add data you want from your infra, apps, data and workflows to each agent's context window.

You are in control.

THUMBS UP?

Get AI-enhanced feedback from your users, showing where new tools should be prioritized for investigation, remediation, reporting or other uses.

Product management built in by design.

3,432
AI SRE Tools in the library for cloud infrastructure, platform and applications
86,524
Autonomous AI Troubleshooting Sessions, saving time and reducing MTTR
2,562
Hours of downtime saved by AI-assisted triage, root cause analysis and remediation

Can my team deploy ?

We work in the strictest financial services, health care and government environments in the industry

Green check
Hybrid SaaS and self-hosted deployment options. Air-gapped? No problem.
Green check
Bring-your-own-LLM-endpoint. Best-in-class enterprise data security guarantees.
Green check
Tested on all major clouds and various on-prem infrastructure configurations.

Need help with a business case?

Our team can help you build a business case for production environments, non-production environments, or both.

We typically do this after a 30 day PoV so we can use real production data in your environment.

View samples

Developer Productivity

“Developers ask us 10 questions per day. Each one implies they were blocked for about an hour. If they ask RunWhen AI Assistants, we get back 10 developer hours per day.”

Reliability vs Cloud Cost Trade-Offs

“RunWhen SLOs say this service is healthy 99.99% of the time. What if we drop to a 98% target and scale replica counts down by half?”

Scale Faster Than Headcount

“We have multiple cloud environments scaling up… I need either one more person per cloud environment or one person with ten RunWhen AI Assistants to cover both.”

Developer Self-Service

“Developers ask us 10 questions per day. Each one implies they were blocked for about an hour. If they ask RunWhen AI Assistants, we get back 10 developer hours per day.”

Reduce Downtime

“RunWhen can do a minor incident RCA in 2 minutes that typically takes about an hour. Assuming one minor incident per month…”

Reduce Observability Spend

“We can gradually cut back our observability bills in non-prod environments as teams get used to asking RunWhen AI Assistants questions instead of using dashboards.”

Reliability Program Value

“In between incidents, we followed the RunWhen Reliability To-Do list on our tier-1 services. Our top SLOs went from 96% to 98%, on track for 99% before year end...”

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