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The only AI-SRE platform that helps reduce observability costs
Background agents run LLM-optimized scripts ("tools") to collect data from your environment and turn it into insights.
It feels like using ChatGPT...
...but it uses "tools" to fetch real-time answers from infrastructure, platform, applications, data,
logs, alerts, automation, cost, standard operating procedures, runbooks,...
ChatGPT takes a question and searches the web in the background, using the results to generate an answer.
RunWhen takes a question and runs LLM-optimized scripts ("tools") in the background, using the output to generate an answer.
any engineer can write a new tool
Tools are just LLM-optimized scripts. Our FDEs will work with your team to build 30 new tools in 30 days in addition to the tools that come out of the box.
every engineer can answer a question
Tools run in the background or in the foreground, gathering context from your environment to answer questions.
Your first thousand tools in minutes
Our installer configures thousands of tools from our library for your environment.
Production ready out of the box.
30 new tools
in 30 days
In addition to the tools that come out of the box, our FDEs work with your team to build "30 new tools in 30 days" integrating with your apps, infra and data as part of a PoC.
Getting started with RunWhen
FOREGROUND AGENTS
Ask questions for root cause analysis, configuration, cost, remediation and other topics.
The platform will suggest the tools to run or pull insights from the database of prior tool runs.
BACKGROUND AGENTS
Agents are constantly running tools in the background, processing the results into insights.
Ask about what happened yesterday, or connect insights to tools for notification, remediation, etc.
30 NEW TOOLS IN 30 DAYS
Our FDEs or our partners will work with your team to build new tools to add data you want from your infra, apps, data and workflows to each agent's context window.
You are in control.
THUMBS UP?
Get AI-enhanced feedback from your users, showing where new tools should be prioritized for investigation, remediation, reporting or other uses.
Product management built in by design.
Can my team deploy RunWhen?
We work in the strictest financial services, health care and government environments in the industry
Need help with a business case?
Our team can help you build a business case for production environments, non-production environments, or both.
We typically do this after a 30 day PoV so we can use real production data in your environment.
Developer Productivity
“Developers ask us 10 questions per day. Each one implies they were blocked for about an hour. If they ask RunWhen AI Assistants, we get back 10 developer hours per day.”
Reliability vs Cloud Cost Trade-Offs
“RunWhen SLOs say this service is healthy 99.99% of the time. What if we drop to a 98% target and scale replica counts down by half?”
Scale Faster Than Headcount
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“We have multiple cloud environments scaling up… I need either one more person per cloud environment or one person with ten RunWhen AI Assistants to cover both.”
Developer Self-Service
“Developers ask us 10 questions per day. Each one implies they were blocked for about an hour. If they ask RunWhen AI Assistants, we get back 10 developer hours per day.”
Reduce Downtime
“RunWhen can do a minor incident RCA in 2 minutes that typically takes about an hour. Assuming one minor incident per month…”
Reduce Observability Spend
“We can gradually cut back our observability bills in non-prod environments as teams get used to asking RunWhen AI Assistants questions instead of using dashboards.”
Reliability Program Value
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“In between incidents, we followed the RunWhen Reliability To-Do list on our tier-1 services. Our top SLOs went from 96% to 98%, on track for 99% before year end...”
A (paid) community?
We are helping experienced engineers become AI SRE consultants and paid community contributors.
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